Terms of Service

Last Updated: July 2026

These Terms of Service (“Terms”) govern your access to and use of the website https://redeemedpoolcare.com (the “Site”) and any related services provided by Redeemed Pool Care of Charlotte, LLC, also known as Redeemed Pool Care of Charlotte (“Redeemed Pool Care”, “we”, “us”, or “our”).

By accessing or using the Site, submitting information, purchasing, requesting information, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, you must not use the Site or our services.

1. Company Information

Business Name: Redeemed Pool Care of Charlotte, LLC, also known as Redeemed Pool Care of Charlotte

Phone: 980-414-0518

Email: [email protected]

Website: https://redeemedpoolcare.com

Industry: Consumer

Region of Operation: Charlotte, NC

2. Eligibility

By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of a business or other legal entity, you represent that you are authorized to bind that entity to these Terms.

3. Our Services

Redeemed Pool Care of Charlotte, LLC provides services including but not limited to:

-Pool Maintenance

-Pool Cleaning

-Filter Cleaning

-Filter Replacement

-Equipment Inspection

-Green Pool Cleanup

Specific services, pricing, timelines, deliverables, and obligations (if any) are governed by separate written agreements, proposals, statements of work, invoices, or order confirmations between you and Redeemed Pool Care of Charlotte, LLC.

In case of conflict between these Terms and a signed agreement, the signed agreement will control for the matters it covers.

3.1 SMS Communications

If you provide your mobile phone number, you may receive SMS or MMS messages from Redeemed Pool Care of Charlotte, LLC related to appointment confirmations, scheduling updates, reminders, service notifications, and occasional promotional messages.

Message frequency may vary 1-4 SMS per Month. Message and data rates may apply.

4. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.

5. Information You Submit

If you submit information through forms, messages, scheduling tools, or other Site features, you represent that the information provided is accurate and lawful.

6. SMS Opt-Out & Support

You may opt out of receiving SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at [email protected].

Message and data rates may apply depending on your mobile carrier and plan.

7. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

9. Privacy

Your use of the Site may involve the collection and processing of personal information. Our practices regarding such information are described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

10. Third-Party Websites and Links

The Site may contain links to third-party websites or services. These links are provided for convenience only. Redeemed Pool Care of Charlotte, LLC does not control, endorse, or assume responsibility for any third-party sites, services, or content. Your use of third-party sites is at your own risk and subject to the terms and policies of those sites.

11. Disclaimers

The Site and all information and services provided through it are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Redeemed Pool Care of Charlotte, LLC disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall Redeemed Pool Care of Charlotte, LLC, also known as Redeemed Pool Care of Charlotte, its owners, officers, employees, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Site or services.

In all cases, Redeemed Pool Care of Charlotte, LLC’s total liability to you for any claim arising out of or related to these Terms or your use of the Site shall not exceed $150 or the amount actually paid by you to Redeemed Pool Care of Charlotte, LLC for services giving rise to the claim, whichever is greater.

13. Indemnification

You agree to defend, indemnify, and hold harmless Redeemed Pool Care of Charlotte, LLC, also known as Redeemed Pool Care of Charlotte and its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

-Your use of the Site or services;

-Your breach of these Terms;

-Your violation of any law or the rights of any third party.

14. Changes to the Site and Terms

We may update, modify, or discontinue any part of the Site at any time, with or without notice. We may also revise these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them or your use of the Site shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in the State of North Carolina, and you hereby consent to the personal jurisdiction of such courts.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with any additional agreements you enter into with Redeemed Pool Care of Charlotte, LLC (such as a separate service agreement, proposal, or order confirmation), constitute the entire agreement between you and Redeemed Pool Care of Charlotte, LLC regarding your use of the Site and our online services.

18. SMS Terms

By opting in to receive SMS messages from Redeemed Pool Care of Charlotte, LLC, you agree to the following:

-Program Description: You will receive SMS messages including appointment reminders, confirmations, customer care updates, and promotional offers.

-Opt-Out Instructions: You can cancel the SMS service at any time. Simply reply STOP to any message. After you send "STOP", we will send a confirmation message, and you will no longer receive SMS messages from us. To rejoin, sign up again through our website or opt-in form.

Help Instructions If you are experiencing issues, reply HELP for assistance or contact us at [email protected]

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Message Frequency Message frequency varies.

Message & Data Rates Message and data rates may apply for messages sent to you from us and to us from you.

Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.

Privacy Policy For more information on how your data is handled, please visit: https://redeemedpoolcare.com/privacy-policy

19. About Us

Redeemed Pool Care of Charlotte, LLC DBA Redeemed Pool Care of Charlotte - Redeemed Pool Care of Charlotte provides dependable weekly pool maintenance, filter cleanings, equipment inspections, and green pool cleanup services for homeowners throughout South Charlotte and surrounding communities. By using our services and providing your phone number, you agree to receive text messages from us as described in these terms.

20. Contact Us

If you have any questions about these Terms, you may contact us at:

Redeemed Pool Care of Charlotte, LLC, also known as Redeemed Pool Care of Charlotte

Address: 10400 Allen Munn Ln, Mint Hill, NC 28227

Phone: 980-414-0518

Email: [email protected]